If you are not happy with your purchase, you may return your purchase within 30 days of shipment for a full refund or an exchange. Please note that shoes must be in the original, unworn condition to be accepted for returns/exchanges (unless it is a manufacture defect).
Please do not use the original shoe box as the package for shipping. Any returns without the original shoe box or with damage shoe box will not be accepted. A separate box or bubble wrapped box should be used to ship shoes/sneakers back with the original shoe box inside.
Please include your Jump-st.com.au receipt in your return package. Please be advised that you are responsible for the shipping fees incurred for the return unless a prepaid return shipping label was made for you. We only provide prepaid return shipping labels for customers who have received a defective product. We will issue a refund to your original form of payment, or an exchange once we have received the merchandise. Once we have received your package, please allow 3-8 business days for an exchange to be processed and shipped, and 5-7 business days for refunds to be processed back into your account.
Returns received more than 30 days after the date of shipping will not accepted.
Please contact us to request a return.
* In the event we are out of stock of the size you wish to exchange for, we will contact you and ask whether you wish to receive your original product or receive a refund.